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Tradesman questions & answers
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What is the site about?
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Myworkman.co.uk - Our Purpose is simple:
We aim to be the most effective way for good tradesmen to expand their businesses.
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How does it work for tradesmen?
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Myworkman makes it easy for quality tradesmen to build bigger and better businesses. Here's how it works:
- Registering: Before you can using the site fully you will need to
register - It's free. You'll need to tell us some basic information about you business including where you are located and references from recent satisfied customers.
- Notifications: Once you have registered, we will notify you by email about newly posted jobs that are likely to be of interest to you - It's free as well.
- Quoting: If you decide that you would like to quote for a job one the site, simply click the "Quote Now" link at the bottom of the job description. We charge a small fee for each job that you quote for.
- Get Rated: If you win the contract to do the work in question, the customer will give us an honest opinion of your performance once you're finished. Build up your positive ratings and potential customers will be more inclined to employ you and recommend you to others.
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How do I join?
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Joining couldn't be easier. Simply click here to register. Just provide us with some details about your business as well as references from recent satisfied customers.
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How do I contact customers?
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If you would like to quote for a job featured on the site, simply click on the "Quote Now" link at the bottom of the job description. You will the receive full contact details of the customer (name, email, telephone number) and are free to arrange a quote as normal. In order to quote you will need to be registered and have sufficient credits on your myworkman account (you will be prompted to login/purchase credits as appropriate)
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What are the costs?
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- Registering an account is free (forever)
- We notify you by email about newly posted jobs in your chosen categories of interest for free
- Quoting for a job cost 1 credit. Credits can be purchased instantaneously by credit or debit card.
Three packages are currently available.
- 5 credits for £20.
- 12 credits for £40.
- 20 credits for £60.
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How do I purchase credits?
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You will be prompted to purchase credits when quoting for a job if your myworkman credits balance it at 0. Alternatively you can check your current balance and/or top up your account by clicking here. (You must be logged in to see this page)
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How do I change the number of job notifications I receive?
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We will only notify you about new jobs that are both in one of your selected categories of interest and within your maximum travelling distance. To change these settings (you can stop notifications entirely as well) click here. (You must be logged in to see this page)
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Can I quote for any of the jobs on the site?
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Yes, you are free to quote for any job featured on the site.
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Can I see which jobs I have already quoted for?
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Yes. Simply login to your account and then browse to any of the job categories. Jobs that you have quoted for will have a tick in the right hand column. You can also review your history of quotes from the my quotes section. (You must be logged in to see this page)
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How can I ask a customer to rate me?
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Simply click here (you need to be logged in) to view the jobs that you have quoted for. If you have completed a job recently, but haven't yet received feedback, we would advise simply sending a reminder email to the customer in question.
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Can I get a receipt for my purchase?
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Yes - Go to the my credits page and you'll be able to view and/or print a receipt for your purchase from the "account history" section.
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I can't login.
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If you are having trouble logging in, here are the first three things that you should check:
If you are still having difficulties please contact us.
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I can't purchase credits.
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If you are experiencing difficulties making a purchase using paypal, please check the following points:
- Ensure that the card details you entered are correct
- Ensure that the personal details you entered (name, address, etc) match those that are held by your bank.
- If possible try using a different credit or debit card
- Register for a paypal account and purchase credits using the account
- If all else fails, please contact contact us to arrange for an alternative payment method
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My paypal account isn't working. How can I purchase credits?
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It is not neccessary to have a paypal account in order to purchase credits. When making a payment, simply click continue where it says "Don't have a paypal account". You will then only need to fill in your payment details to proceed.
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I've purchased credits but my credits balance hasn't changed.
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If you purchased credits using a credit or debit card, your myworkman account balance will usually reflect this
purchase virtually instantaneously. If this is not the case then the paypal payments system may be under
heavy use. Simply log back into you account in a couple of hours and your new credits should be available.
If you purchased credits using a paypal "e-cheque" (a transfer from your bank account) we cannot credit your myworkman balance until the funds have cleared. This usually takes 5 to 7 working days. You will receive a confirmation email from paypal when the funds have cleared, after which your myworkman account will be credited.
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How can I contact myworkman?
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If you have a question that is not answered above, or you would like contact us for any other reason, please email us at customer_service@myworkman.co.uk.
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