Cistern is behind a pull off unit and has been leaking over the top and has soaked the chipboard floor under vinyl. Unable to flush the toilet, so can't use at present.
Ben contacted me immediately and came the following morning to evaluate the required work. He explained what the problem was and resolved it without the expense of a replacement part in the toilet cistern.
He was extremely pleasant and knowledgeable , and I wouldn't have any hesitation in recommending him to family and friends.