from contact to completion of job was only 3 1/2 days and that was only because my mum wasn't available any more quickly for Dean to complete job. He provided different options for the job and allowed us to make an informed decision based on his professional opinion. Despite being a female, I wasn't treated like I knew nothing, which unfortunately find I often am by tradesman. My elderly mum, who the job was for, thinks Dean is lovely and already has more jobs in the pipeline - so grab him quick!