They were paid a deposit, they failed to turn up twice, the second day I was emailed they were on route and they never arrived. No communication to explain on the day or after. I then had two men turn up unannounced two days after, who seemed bewildered when I told them I wasn't expecting anyone. I complained and was promised a refund without an apology, this wasn't processed and they did not respond to my emails or messages regarding this.
My bank had to retrieve my deposit