Quote / call out charge

I asked a plumber who was doing a job for me to pop round to another property 5 minutes away to look at the issue and quote for it. He quoted too high a price, so I went with someone else. He now wants to charge me ?70 call out. Can he do this? Is it correct.

11 Answers

the term "call out" normally relates to a pre arranged - out of hours visit to a property or premises to carry out emergency repairs. What you have described, sound like a standard request to quote for work. Most plumbers dont charge fees for quoting and pricing, unless it is major work covering a large building where schematics, plans and drawings will be required to comply with standards and regulations, sometimes these will need the services of an architect, and a charge may apply.
Check any terms and conditions that you were presented with for the original work and see if they include a list of charges for quoting. If not, then i would challenge hid request for a call out charge when no work has been undertaken. Reputable plumbers dont charge for quotes. I know i dont!!
28th Sep 2017
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Beenrecommended
33 Reviews, 97% Positive
not unless he has told u in advance
6th Oct 2017
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Weaves Interiors & Outdoors
34 Reviews, 94% Positive
We do not charge a call out unless on bank holidays or within the night. If we did we would of made it clear at the the time.
12th Oct 2017
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Jj Plumbing and Electrics
1 Reviews, 100% Positive
If the call out charge has been agreed before the engineer arrived then yes the money has to be paid except the engineer cannot justify that. If the engineer has looked at the job and told you what's wrong and a quote then is reasonable to pay a call out charge whether customer proceeds with quote or not as long as the customer is aware of the call out fee.
23rd Nov 2017
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You can't expect anyone working for free? Yes he can but he should let you know in advance.
19th Dec 2017
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SOS Buildings UK Ltd
19 Reviews, 100% Positive
Some tradesman charging for call out, as they spent money for the travelling. Some is not. They can add that later in the quote. It is up to you, who you would like to hire.
21st Nov 2017
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NP builders
7 Reviews, 100% Positive
No he can't unless you agreed a call out charge first
3rd Jan 2018
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Lekvar
0 Reviews
the take-off fee is not distant but rather time-consuming. next question about how much it comes but the 70 pounds looks much...
25th Jan 2018
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Not really i would say but he should be paid for his time. Offer half
17th Aug 2018
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bh
5 Reviews, 100% Positive
Always ask for quote for a job before. Some business charges for call out but some don't, so ask first.
20th Oct 2018
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Pipe Dreams Services Ltd
1 Reviews, 100% Positive
If he had to do investigation to locate the problem, then yes he has done work and chargeable. But has he thought you had a quote and would use him he waived the fee on that pretence. But technically you did ask him as a separate item and thus he is entitled to charge as long as he had to work to locate or find issue he was quoting for
30th Mar 2019
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