Hi, we had to call out an emergency plumber last Sunday for a leak under the sink. He came out and said he didn't have the part and he would come back on the Monday, but we had to pay again for another call out fee, which made it very expensive. Is this usual, as it seemed to us we had to go with it, otherwise we would have been left looking for another plumber.
Seem's harsh but depends on the situation.
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As a plumber myself this doesn't sound right at all ! Screwfix b and q wickes places like this are open on a Sunday I'm sure he could of got the part he needed and fixed the same day!
No it's right because plumbers merchant open all day including weekend. He should go and get what needed to done and get it done as soon as possible.
When hiring a plumber you need to ask if when he visits the property will there be a call out fee.
Not every plumber will charge this but most will because time is money to alot of builders
Remember if its a emergancy its a call out which should have a fee.
In my opinion the second visit was to complete work so you should not of had to pay a second call out fee
I carry all parts on my van If I don't have the part and depend where you are I don't charge. if I had to pay congestion then you will be billed.