Emergency Plumber

Hi, we had to call out an emergency plumber last Sunday for a leak under the sink. He came out and said he didn't have the part and he would come back on the Monday, but we had to pay again for another call out fee, which made it very expensive. Is this usual, as it seemed to us we had to go with it, otherwise we would have been left looking for another plumber.

11 Answers

Plumbing expert
0 Reviews
Seem's harsh but depends on the situation.
8th Oct 2018
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Godden and Haynes
1 Reviews, 100% Positive
As a plumber myself this doesn't sound right at all ! Screwfix b and q wickes places like this are open on a Sunday I'm sure he could of got the part he needed and fixed the same day!
17th Oct 2018
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BOUK HEATING & VENTILATION LTD
4 Reviews, 100% Positive
No it's right because plumbers merchant open all day including weekend. He should go and get what needed to done and get it done as soon as possible.
20th Oct 2018
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LAL Projects Ltd
4 Reviews, 100% Positive
Hi there,

When hiring a plumber you need to ask if when he visits the property will there be a call out fee.
Not every plumber will charge this but most will because time is money to alot of builders
Remember if its a emergancy its a call out which should have a fee.

Kind regards

Simon connolly
16th Oct 2018
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CM Prestige Heating & Plumbing Ltd
10 Reviews, 80% Positive
I carry all parts on my van If I don't have the part and depend where you are I don't charge. if I had to pay congestion then you will be billed.
24th Nov 2018
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Kyle.tobin
0 Reviews
In my opinion the second visit was to complete work so you should not of had to pay a second call out fee
21st Nov 2018
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Utter rubbish, he should have had the part he needed or went off to get it there and then.... That's known as padding the job out
4th Jan 2019
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Boilerrepairsbristol
1 Reviews, 100% Positive
I would not use him again and I would leave feed back eating he charge you for a call out twice
8th Jan 2019
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To be honest it depends on the guy but yes it happens
7th Jan 2019
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CEFN MABLY CONTRACTORS
2 Reviews, 100% Positive
Hi,
In my experience this is extremely unusual. I personally do not charge a call out fee and more than likely would have had a part with me, or indeed would have been able to source on the same day. I make it part of my quote to state there will be no call out charge and if it's a simple job repair it then for more of a tip than a cost.
4th Feb 2019
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I would only charge for the one visit.
8th Feb 2019
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