New wall hung toilet leak?

We are having a cloakroom fitted and a new Nuie wall hung toilet. The first basin was fitted but leaked. The fitters suggested it could be a small drip of glaze on the outlet pipe which was not allowing a good seal. Ordered a new toilet, same model, tried again but still same problem. Fitters ordered different seals, tried them but still getting leak. They have removed the glaze drip but still getting a small drip when the toilet is flushed. What else could the problem be? We were wondering if there is a misalignment, but the wall has already been tiled where the frame is. Any advice would assist.

Reply from 1 tradesperson

First of all. The flanges which come with those toilets need to be bought seperate. Not always but the bathroom suit come with sub standed seals, so for £20 its well worth buying relieable seals. Apprentice mistake, Iam sorry to say
Regards
Craig

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