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Trademen FAQs

General:

+ How does the site work for tradesmen?

MyWorkman helps the great tradesmen right across the UK succeed. Here's how it works:
  1. Create a trade profile (it's free): Tell us where you are and the type of work you do. We'll keep you updated by email (for free) when new jobs that match your settings are posted on the site. Tradesman Start
  2. Pick suitable jobs: Review jobs and pick those which are of interest to you. Signal your interest by sending homeowners a message securely via the site.
  3. Get shortlisted: Homeowners will shortlist you if, after having reviewed your profile and messsage, they would like to talk to you in person. We verifiy telephone numbers before they are exchanged.
  4. Get reviewed: Once you've completed a job, homeowners come back to the site to review the service they received. Build up a history of satisfied customers and you'll win more work via the site!
Get started today: Create a trade profile

+ How do I join?

Joining couldn't be easier. Simply click here to register. You'll need to tell us some basic information about your business including where you are located and the types of work you do.

+ How do I contact customers?

If you would like to quote for a job featured on the site, simply click on the "Quote Now" link to the right of the job description. At this point you'll be able to send a message or question to the customer concerned. You may even be able to quote a price (mention if your quote is likely to change) directly if the customer has described the job well. The customer will then receive your message and have access to your profile (name, email, telephone number, and ratings) and he/she will contact you to arrange a visit if required.

In order to quote for jobs you will need to be registered and your membership must be active.

Membership:

+ What are the costs?

  • Creating a trade profile is free
  • We'll notify you by email about newly posted jobs in your chosen categories of interest for free
  • To quote for a job you need a currently active membership. This is available in 3 month periods and can be purchased instantaneously by credit or debit card.
  • Our standard 3 month membership activation costs £ 30 + VAT. There are no other charges in each 3 month period.
  • Maintain your subscription and the costs will never go up!
Remember that activating your membership gives you unlimited access jobs in your area. No further payments are required.

+ How do I activate my membership?

Simply go to the membership page to activate your membership. (You must be logged in to see this page). Payment is made credit or debit card (or via Paypal) and is a subscription which renews automatically every 3 months until you decide to cancel your active membership. There is no contract and you can cancel at any time.

+ Will membership activation charges always remain the same?

It is possible that these charges will be increased in future for new activations but those members who have already activated their membership will retain the same pricing structure for the duration of their subscription.

So by maintaining your subscription you ensure that the cost will never go up!

+ I can't activate my membership.

If you are experiencing difficulties activating your membership using Paypal, please check the following:
  • Double check that the card details you entered are correct.
  • Ensure that the personal details you entered (name, address, etc.) match those that are held by your bank.
  • If possible try using a different credit or debit card.
  • If all else fails, please contact your bank/card provider and/or paypal themselves to try to resolve the issue.

+ Can I get a receipt for my purchase?

Of course you can! Go to the My Receipts page and you'll be able to view and/or print a receipt for your activation fees. Paypal will also send a receipt by email soon after clearing your transaction.

+ I've paid for my membership but can't quote for jobs yet.

  • Paypal:
    • Credit or debit card: If you have purchased activation via Paypal using a credit or debit card, your My Workman membership should be activated virtually instantaneously. If this is not the case then the paypal payments system may be under heavy use. Simply log back into you account in a couple of hours and your membership should be active. If your membership is still not active after a couple of hours, please contact us
    • E-cheque (a transfer from your bank account) If you purchased activation via Paypal using an "e-cheque" we cannot activate your membership until the funds have cleared. This usually takes 5 to 7 working days. You will receive a confirmation email from paypal when the funds have cleared, after which your membership will be activated.

+ How do I cancel my membership?

  • There are two different ways of cancelling subscriptions depending on how you activated your subscription:
    • Paypal: If you went through paypal to activate your membership please follow the instructions provided here in order to cancel your subscription. Please send any suggestions you have about improving our service to customer_service@myworkman.co.uk.
    • Debit or Credit Card: If you activated your membership directly through our site (not through paypal) by entering your credit or debit card details, you can cancel your subscription by following these instructions. You must be logged in to your MyWorkman account, in order to view the above page.

Quoting for Jobs & Winning Work:

+ How can I increase my success rate?

In order to maximise your return on investment from membership of MyWorkman, we recommend that you complete each of the following steps:
  • Request external references: If you have not yet received any customer feedback through the site, we recommend that you request external references. Once approved they will be available to potential customers.
  • Add photos of completed work: Well taken photos of completed work are a great way to illustrate the quality of your workmanship. Add photos to your profile from the view profile page.
  • Present yourself clearly: It's really important to present your business in a clear and straighforward manner. Taking a little time to edit your profile will pay off.
  • Add a photo of yourself: Adding a photo of yourself is a great way to to build trust with our users. Again, you can do this from the view profile page.

+ Can I quote for any of the jobs on the site?

Yes, you are free to quote for any jobs featured on the site which are within your travelling distance. Please only quote for jobs you are seriously interested in obtaining.

+ How many quotes can each job receive?

There is no limit to the number of quotes a job can receive. Instead, customers remove their job from the site once they've received enough quotes. Jobs can stay on the site for a maximum of 14 days, after which they are automatically removed.

+ Don't I need to see the job before quoting?

Of course you do! In nearly all cases there is no substitute for visiting the property before quoting for a job. There may, however, be a few situations where visiting is not necessary; of course we leave this decision to your professional judgement. If you feel this is the case then you can provide a price for the work in the message box (in addition to any message you send).

+ Can I see which jobs I have already quoted for?

Yes. Simply login to your account and then browse to any of the job categories. Jobs that you have quoted for will have a tick in the right hand column. You can also review your history of quotes from the message center section. (You must be logged in to see this page)

Job Alerts:

+ What are job alerts? How can I receive them?

With job alerts, we can keep you up-to-date about new jobs of specific interest to your business. In order to activate job alerts, click the verification link in the email we sent to you when registering. If you can't find the registeration email, you can always request another from the job alerts page.

+ How do I change the number of job alerts I receive?

We will only notify you about new jobs that are both in one of your selected categories of interest and within your maximum travelling distance (change your settings). You can start or stop job alerts from the job alerts page.

+ I've activated job alerts, but am not receiving emails?

In some cases our job alerts may be blocked by over-zealous spam filters. Check your spam folder for our emails and mark them as "not spam". Also, we suggest adding "no-reply@myworkman.co.uk" (the address from which we send job alerts) to your list of contacts to ensure that you receive alerts as normal. Please contact us if, after having done the above, you are still experiencing difficulties.

Feedback:

+ How can I ask a customer to rate me?

If you have completed a job recently, but haven't yet received feedback, we would advise simply sending a friendly reminder email or SMS to the customer.

+ What are external references?

Getting your first customer feedback on MyWorkman is an important step to success using the site. You can ask customers for whom you have already completed a job to provide a reference which will become visible on your profile.

Advice centre:

+ What is the advice centre?

The advice center is the place for homeowners (who are not actively looking for a tradesman) to ask for advice from tradesmen. As a registered tradesman you can answer any questions in the advice centre.

+ What is the benefit to me of answering questions?

The answers that you provide in the advice centre will be visible on your trade profile. If your answers are clear, polite and helpful they will result in a more compelling profile and will help you win more jobs using the MyWorkman system.

Other:

+ I can't log in.

If you are still having difficulties please contact us.

+ How can I contact My Workman?

If you have a question that is not answered above, have a suggestion, or you would like contact us for any other reason, please email us at customer_service@myworkman.co.uk.