Mark removed a 1960s grate and fireplace and made good the wall and floor. He told us what he'd do and when he'd do it, how long it would take and how much it would cost. He (together with workmate Ben) turned up when he said he would, did everything he said he would (and more) for the quoted price and left the place tidy. Him and Ben are coming back to decorate most of the house later this month. What more can I say?