Driveway damaged by neighbours' builders - help!

Hi, would contact the small claims court and trading standards. Totally unacceptable behavior and service

this is something that you need to sort out with neighbours and if they are not willing to resolve the problem with you then contact the council government

Keep asking for his insurance details,it is for situations like this happening to get it sorted

I understand your frustration, and it’s essential to address this situation properly. Here are some steps you can take:

Get It in Writing:
Request the builder’s insurance details in writing. Explain that you need this information to file a claim with your own insurance company. If they still refuse, inform them that failing to provide this information can have legal consequences.

Contact Trading Standards:
Reach out to your local Trading Standards office. They can advise you on the best course of action and may be able to mediate between you and the builder.
You can also lodge a complaint with Trading Standards, as this behavior is unacceptable and gives good tradesmen a bad name.

Consult a Solicitor:
Consider getting legal advice. A solicitor can help you draft a formal letter requesting the insurance details and outlining your concerns.
If the builder continues to refuse, your solicitor can guide you on further legal steps.

Approach the Financial Ombudsman Service (FOS):
If the builder’s insurance company is uncooperative, you can escalate the matter to the FOS. They handle disputes between consumers and financial service providers, including insurance companies.

Document Everything:
Keep records of all communication with the builder, including dates, times, and details of conversations.

Take photos of the damage and any repair work done (or not done).
Remember that you have rights as a consumer, and it’s essential to pursue a fair resolution. Don’t hesitate to seek professional advice if needed. Good luck!

If your property has been damaged by another contractor u need to call trading association or contact the police to make complaint for property damage

Sound like you dealing with a cowboy builder!
My advise would be to get a surveyor to take a look and charge the cost back to the builder

Send a written complaint. This will make them aware that you know your rights and are willing to take legal action if necessary. Collect any evidence that can help to prove they're liable, such as photos, dates and correspondence. Find out whether they're in a trade association that has a dispute resolution scheme.

If still failing to do so, trading standards may be the next step, they’ll look into the company that’s in question, and they’ll get everything you need, if they’re still noncompliant, your in your legal right to get another tradesmen to take a look and quote you on this, you can then forward this quotation to the company in question, if still nothing you can then get a new company in to complete the job, you can then take the original builders/contractor to a small claims court to which you’ll be compensated the costs of the works carried out.

Regardless of what your neighbours and the builders are saying, your property should be left the way it has been, by all means mistakes/accidents happen, any professional would rectify any problems they’ve caused,

I hope this helps, and hope you get the issue sorted promptly,

Kind regards,

Prestigious Maintenance.

Contact trading standards

Go to your local council, trading standards, report him to them and see what comes of it,

Well I’d bring them to a small claims court if you have enough information

You are not being unreasonable. Damage should be repaired to existing or new. This is what trading standards recommend. If they can’t/wont facilitate this, take them to small claims